Privacy Policy

1. Who We Are

Roof Repair Berkshire is a website providing information about roof leak repairs, storm damage and roofing enquiries throughout Berkshire.

Enquiries submitted through this website are directed to JB Roofing & Guttering, the roofing business responsible for responding to enquiries.

Website: roof-repair-berkshire.co.uk

2. Information You Provide

When you contact us or use the quotation form, you may provide:

• Your name
• Your telephone number
• Your email address, if supplied
• Your property town or postcode
• Details of your roofing problem
• Photographs you choose to share
• Messages relating to your enquiry

Please do not include payment card details, passwords or unnecessary sensitive personal information in your enquiry.

3. How Our WhatsApp Form Works

Our website uses a WhatsApp-based quotation form to make it easier for customers to enquire about roofing work.

When you complete the form and select Continue to WhatsApp, your information is used to prepare a message addressed to our roofing team's WhatsApp number.

You can review the message before choosing whether to send it. The enquiry is not submitted through the website's email system or saved in a quotation form database.

The prepared message is transferred using a WhatsApp link. The link contains the information you entered, so you should avoid including sensitive personal details.

If you choose to send the message, it will be handled through WhatsApp and received by JB Roofing & Guttering.

WhatsApp is operated by a third party and has its own privacy arrangements. You can read the WhatsApp Privacy Policy .

4. How We Use Your Information

Information provided through telephone enquiries or WhatsApp messages may be used to:

• Respond to your roofing enquiry
• Discuss the work you require
• Arrange inspections or appointments
• Provide quotations where appropriate
• Communicate about agreed roofing work
• Maintain relevant business records

We do not treat a quotation enquiry as permission to send unrelated marketing messages.

5. Our Legal Basis for Processing

Where applicable, personal information is processed because it is necessary to respond to a request you have made before entering into a contract, or to carry out an agreed contract.

We may also process appropriate business correspondence and records where we have a legitimate interest in managing enquiries, providing customer service and protecting our business.

Certain records may need to be retained to comply with applicable legal obligations.

6. Sharing Your Information

Enquiry details are shared with JB Roofing & Guttering so that the roofing team can respond to your request.

Information may also be processed by service providers involved in website hosting, communications and business administration, where relevant.

We do not sell customer enquiry information to third-party marketing companies.

7. Website Hosting and Technical Information

Like most websites, our hosting services may process technical information needed to operate, maintain and protect the website.

This can include IP addresses, browser information, access times, requested pages and security logs.

Such information may be used for website operation, maintenance, troubleshooting and security.

8. Cookies

Our website may use cookies or similar technologies needed for normal website operation and security.

Additional cookies may be used if optional services, analytics or third-party features are enabled on the website.

Where consent is legally required for non-essential cookies, these should not be activated without appropriate consent.

9. How Long Information Is Kept

Customer enquiries and related correspondence are kept only for as long as reasonably necessary for the purposes for which they were collected, including handling enquiries, managing agreed work and meeting applicable legal obligations.

WhatsApp conversations and any business records created from them may remain available until they are deleted in accordance with the business's retention practices.

Where a legal requirement applies, relevant records may need to be retained for longer.

10. Information Security

We aim to take reasonable technical and organisational precautions to protect personal information against unauthorised access, misuse or disclosure.

No internet-based communication method can be guaranteed completely risk-free. Please avoid sending unnecessary confidential information through the website or WhatsApp.

11. Your Data Protection Rights

Depending on the circumstances and applicable data protection law, you may have the right to:

• Request access to personal information held about you
• Ask for inaccurate information to be corrected
• Request deletion of information in certain circumstances
• Request restrictions on how information is used
• Object to certain uses of your information
• Request transfer of information where applicable

To exercise your rights, please use the contact details below.

You can also raise concerns with the UK's Information Commissioner's Office: ico.org.uk .

12. Links to Other Websites

This website may contain links to third-party websites and communications services, including WhatsApp.

We are not responsible for the privacy practices of independent third-party services. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Policy

This Privacy Policy may be updated when our website, contact methods or legal obligations change.

The latest version will be published on this page.